Our Policies

1. Shipping Policy

Last updated: 25 October 2026

This Shipping Policy applies to all orders placed on this website, operated by ZENTARA GROUP LIMITED, a company registered in Northern Ireland (Company No. NI738860), registered office: 1 Hoylake Park, Belfast, BT14 6PR, United Kingdom.

1. Shipping destinations
We currently ship only to addresses within the United Kingdom (England, Scotland, Wales and Northern Ireland).

2. Order processing time
Orders are processed within 1–3 business days (Monday to Friday, excluding UK bank holidays) after payment is confirmed. Orders placed on weekends or bank holidays are processed on the next business day.

3. Delivery times and costs
We offer FREE Standard Delivery on all orders within the United Kingdom.

Standard Delivery: 3–5 business days after dispatch — FREE

Delivery times are estimates and may occasionally be affected by carrier delays, weather or periods of high demand.

4. Order tracking
Once your order is dispatched, you will receive a confirmation email with a tracking number (where available).

5. Incorrect address
Please make sure your shipping address is correct and complete. If you notice an error, contact us as soon as possible and we will try to update it before dispatch. We are not responsible for orders delivered to an incorrect address provided by the customer.

6. Lost or damaged parcels
If your parcel has not arrived within 7 business days of dispatch, or arrives damaged, please contact us with your order number (and photos if damaged). We will investigate with the carrier and offer a replacement or full refund where appropriate.

7. Contact us
ZENTARA GROUP LIMITED
1 Hoylake Park, Belfast, BT14 6PR, United Kingdom
Phone: +44 7882 766455
Email: [your email]

2. Refund, Return and Cancellation Policy

Last updated: 25 October 2026

This policy applies to purchases made on this website, operated by ZENTARA GROUP LIMITED (Company No. NI738860), 1 Hoylake Park, Belfast, BT14 6PR, United Kingdom.

1. Cancelling an order before dispatch
You may cancel your order at any time before it is dispatched by contacting us at [your email] or +44 7882 766455 with your order number. If the order has not yet been dispatched, we will cancel it and issue a full refund to your original payment method within 14 days. If it has already been dispatched, please follow the return process below.

2. Your right to cancel (14 days)
Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your purchase within 14 days from the day you receive your items, without giving any reason. To do so, contact us with your order number and a clear statement that you wish to cancel.

3. Returning items
After notifying us, please return the items within 14 days. Items must be unused, unwashed, in their original condition and packaging, with all tags attached. Return shipping costs are paid by the customer unless the item is faulty or incorrect.

4. Items that cannot be returned

Personalised or custom-made items, unless faulty
Toys or products that have been unsealed and cannot be returned for hygiene or safety reasons, unless faulty
Gift cards

5. Refunds
Once we receive and inspect your return, we will refund you within 14 days to your original payment method. We may reduce the refund if items show signs of use beyond what is needed to inspect them.

6. Faulty, damaged or incorrect items
Under the Consumer Rights Act 2015, if an item is faulty, damaged or not as described, you are entitled to a full refund within 30 days of delivery, or a repair or replacement after that. Contact us with your order number and photos of the issue. We cover the return shipping cost for faulty or incorrect items.

7. Exchanges
If you need a different size or item, please return the original item for a refund and place a new order.

8. How to start a return
Contact us at [your email] or +44 7882 766455 with your order number and the item(s) you wish to return. We will reply with return instructions.

Return address: ZENTARA GROUP LIMITED, 1 Hoylake Park, Belfast, BT14 6PR, United Kingdom

3. Privacy Policy

Last updated: 25 October 2026

ZENTARA GROUP LIMITED (Company No. NI738860), 1 Hoylake Park, Belfast, BT14 6PR, United Kingdom (“we”, “us”, “our”) is the data controller of the personal data collected through this website. We are committed to protecting your privacy in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information we collect

Contact details: name, email address, phone number
Delivery and billing address
Order details and purchase history
Payment information (processed securely by our payment provider — we do not store your full card details)
Technical data: IP address, browser type, device information and cookies

2. How we use your information

To process and deliver your orders
To send order confirmations and delivery updates
To respond to your questions and handle returns or refunds
To prevent fraud and keep our website secure
To send marketing emails, only if you have given consent (you can unsubscribe at any time)
To meet our legal and accounting obligations

3. Legal basis
We process your data to perform our contract with you, to comply with legal obligations, for our legitimate interests (such as fraud prevention and improving our website), and with your consent for marketing.

4. Sharing your information
We share your data only with trusted third parties needed to run our business: our website platform (Wix), payment providers (Wix Payments), delivery carriers, and email service providers. We never sell your personal data.

5. Data retention
We keep order and transaction records for up to 6 years to meet UK tax and accounting requirements. Other data is kept only as long as necessary.

6. Your rights
You have the right to access, correct, delete or restrict the use of your personal data, to object to processing, to data portability, and to withdraw consent at any time. To exercise these rights, contact us at [your email]. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

7. Cookies
Our website uses cookies to make the site work properly and to understand how visitors use it. You can manage cookies through your browser settings or the cookie banner on our website.

8. Children’s privacy
Although we sell children’s products, our website is intended for use by adults. We do not knowingly collect personal data from children under 13.

9. Contact us
ZENTARA GROUP LIMITED
1 Hoylake Park, Belfast, BT14 6PR, United Kingdom
Phone: +44 7882 766455
Email: [your email]

4. Terms and Conditions

Last updated: 25 October 2026

These Terms and Conditions apply to your use of this website and any purchase you make from it. The website is operated by ZENTARA GROUP LIMITED, a company registered in Northern Ireland (Company No. NI738860), registered office: 1 Hoylake Park, Belfast, BT14 6PR, United Kingdom. By placing an order, you agree to these terms.

1. Products
We sell children’s t-shirts and toys. We make every effort to show product colours, sizes and details accurately, but slight variations may occur due to screen settings. Toys should be used in line with the age recommendations and safety warnings shown on the product or packaging.

2. Prices and payment
All prices are shown in British Pounds (GBP) and include VAT where applicable. Delivery within the United Kingdom is free of charge. Payments are processed securely through Wix Payments. We accept major debit and credit cards and other payment methods shown at checkout.

3. Orders and contract
After you place an order, you will receive an email acknowledging it. A contract is formed when we dispatch your order. We may refuse or cancel an order in case of a pricing error, stock unavailability or suspected fraud; if so, we will fully refund any payment made.

4. Delivery
We deliver only within the United Kingdom, free of charge, usually within 3–5 business days after dispatch, as described in our Shipping Policy.

5. Cancellations, returns and refunds
Your rights to cancel, return items and receive refunds are set out in our Refund, Return and Cancellation Policy. Nothing in these terms affects your statutory rights under UK consumer law.

6. Limitation of liability
We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms. We are not responsible for losses that were not foreseeable, or for business losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded by law.

7. Intellectual property
All content on this website, including text, images, logos and designs, belongs to ZENTARA GROUP LIMITED or its licensors and may not be copied or used without our written permission.

8. Privacy
Your personal data is handled according to our Privacy Policy.

9. Changes to these terms
We may update these terms from time to time. The version in force at the time of your order will apply to that order.

10. Governing law
These terms are governed by the laws of Northern Ireland. If you live elsewhere in the UK, you may also bring proceedings in the courts of your home nation.

11. Contact us
ZENTARA GROUP LIMITED
1 Hoylake Park, Belfast, BT14 6PR, United Kingdom
Phone: +44 7882 766455
Email: [your email]